Remote IT HELPDESK Support

We offer an a la carte service to provide an IT heldesk customised to your business requirements.

This provides peace of mind that your staff can contact us directly for IT support without having to approve extra expenses. So many IT problems can be resolved remotely without having to pay an expensive IT call-out service.

Some typical helpdesk support questions include:

  • My printer isn’t responding or working
  • My anti-virus has stopped running / picked up a virus I can’t remove / needs upgrading
  • I am setting up a new office and need help connecting my PC again
  • My computer can’t see the office network
  • I have a virus
  • My hard drive is not working
  • My back-up has run out of room
  • I don’t currently have a backup solution – can you help?
  • I need guidance on which laptop / computer / printer / accessory to purchase
  • My computer is running slowly / won’t turn on / won’t turn off
  • I’ve forgotten my password
  • How do I…

No lock in contracts, our aim is to keep your business running reliably and affordably. When Remote Support fails our onsite team can service the Brisbane and surrounding regions at a pre-agreed rate.

How does it work?

All you need to do is call us and we will direct you to a remote support software download that allows us to log on to your computer and fix your IT issues. When your computer is fixed and running smoothly again, we will log off and let you get back to work. It’s as easy as that – all you need is working internet access. If you prefer to troubleshoot over the phone we also offer over phone IT support.

How much does it cost?

Our remote IT support is a very affordable solution for home users and small businesses. We charge $66 per hour for minimum of one hour charge.

If you need IT support that saves you time and money, or you want to know more, give us a free call on 1800 770 868.