Terms and Conditions

1. Flat Rate

  • Our advertised rate is our standard flat rate charge per hour for home and small business, and covers labour costs only.
  • Rate may change anytime without notice, on public holidays, outside standard business hours and on weekends. Enquire at time of booking if you are unsure of rates.
  • Our minimum charge is $120.

2. Guarantee

Smart M8 Pty Ltd offers a “We don’t fix it, you don’t pay” Guarantee. This Guarantee is a Limited Guarantee, and does not apply in events which failure to repair the system is out of the technicians’ control, or where the faulty computer is unable to be returned to a Smart M8 Pty Ltd workshop for further diagnostics or repairs.

3. Free Call

FREE CALL number is FREE from national fixed line phone services only. Extra charges may apply for mobile and pay phones. Consult your telecommunications carrier for further details.

4. Downloads

All downloads from the Smart M8 Pty Ltd website(s) are provided as is and with no support from Smart M8 Pty Ltd.

Downloads are provided for convenience only. There is no guarantee or warranty provided.

If you have any difficulties with a download, you can book a Smart M8 Pty Ltd technician to assist you at an affordable hourly rate.

5. Data Backups

Smart M8 Pty Ltd will not be held liable for loss of data for any reason.

Backing up your data is very important! Depending on how important your data is, and how often your data changes will affect how often you should backup your personal or company data. It is always the customer’s responsibility to ensure data is backed up in the event of a system failure resulting in replacement hardware or reinstallation of the operating system. Smart M8 Pty Ltd can assist you with automated backup solutions, please ask your technician any questions you may have about the safety of your data before work commences. Additional charges will be incurred if a recovery attempt is required.

6. Software and Licenses

Smart M8 Pty Ltd Technicians require that you have available, all relevant software and software licences associated with your computer equipment to ensure a smooth repair process. If you are using a Microsoft Windows operating system, the technician may require the original CD and drivers which should have come with your computer and access to the licence key which should be on a Microsoft Certified sticker attached to your computer.

If you have any questions regarding software or software licencing, please consult your Smart M8 Pty Ltd Technician for advice.

Failure to provide original software may incur additional charges to replace.

7. Account Payment

Unless otherwise specified, all account payments are on due and payable at time order. Smart M8 Pty Ltd will accept EFTPOS, VISA, MasterCard, Cheque and Direct Deposit. Some additional terms and conditions may apply for new clients when payments are made by Cheque or Direct Deposit. Please consult your Technician in advance if you plan to pay by Cheque or Direct Deposit. Invoices and receipts are available at request for any transaction. Orders paid for online will be issued with a receipt number and a Tax Invoice will be sent via e-mail once your order has been confirmed.

8. Product Warranty

Unless otherwise specified, all Smart M8 Computers and computer hardware is covered by a 1 year return to base warranty, with the exclusion of batteries and refurbished hardware which unless otherwise specified is covered by a three month return to base warranty.

9. Delivery times

All products in stock are shipped within one business day. Generally products not in stock are only delayed by a few days, however an estimated shipping date will be provided if this is the case and the option to cancel the order will be made available.